Outside Gang

All customers are entitled to return their products within 14 days of receiving their order, providing items are in their original packaging, box and are unused. Please keep all the original packaging until you are fully happy with the quality of your cooler. We do not offer free returns. All costs associated with returning your order are your responsibility. We suggest adding insurance equating to the full value of the contents and choosing a service that includes tracking and requires a signature. We cannot be held accountable for returned items until we have received them. Please contact us before sending your order back to us. Send your order back to the address on your invoice inside your order.

For hygiene reasons we cannot accept chopping boards that have been unwrapped, if you would like a refund on your cooler but have unwrapped your chopping board, we will take the value of the chopping board off your return amount. We don't accept returns for chopping boards with moisture/water damage. Please follow our care instructions for cleaning and storing your chopping board when not in use.

If you have changed your mind after placing your order, please let us know immediately so that we can cancel your order before it is shipped. If your order has already been shipped and you have changed your mind and refuse delivery or don't pick it up from the pick up location, we may charge you for the full amount of shipping costs. (up to £16) This is at our digression. It costs us time to process, package and ship orders plus the cost of outbound and inbound shipping if refused or not collected.

Oh no, we’re really sorry to hear this! Please send us an email to contact@outsidegang.com with the following Your name, order number, description of the fault and photographs of the fault

We will get back to you as soon as possible with how we can help. Please keep all packaging as DPD aren't able to collect faulty items that aren't in a box. Please only box up the faulty item for return. It is your responsibility to pay for the return shipping of any assessories, fixings etc that come back to us.

Oh no, we’re really sorry to hear this! Please send us an email to contact@outsidegang.com with the following Your name, order number, description of the fault and photographs of the box and faulty goods within 7 days of the order being delivered.

We will only be able to replace damaged items, if we are sent photographic evidence within 7 days of you receiving the order. We will get back to you as soon as possible with how we can help. Please keep all packaging as DPD aren't able to collect faulty items that aren't in a box. Please only box up the faulty item for return. It is your responsibility to pay for the return shipping of any assessories, fixings etc that come back to us.

Shipping

Returns

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