Shipping and returns

FREE UK DELIVERY OVER £25 SHOP NOW

Shipping and returns

Shipping

COVID-19 update – June 7th

Short delays on all orders. As we are a team of two and live in the same household, we are able to carry on working as normal as possible with a toddler running around! Graham packages the orders in isolation at the warehouse and passes them onto DPD to send out. We are currently dealing with a small issue out of our control, so orders are going out slower than normal. We thank you for your patience! Please get in touch if your order is urgent and we will do our best to get it to you quickly!

Quality control

We check each order personally to ensure it arrives to you in perfect condition.

Shipping within the UK

Shipping is £2.99 for orders under £25. Orders over £25 are free.

Shipping to Ireland

Shipping is £10. All coolers will be shipped to you within 5-10 working days depending on stock levels. Smaller items will be shipped within 2-3 working days! Hooray!

Shipping to Europe

Shipping to Europe is £20. All coolers will be shipped to you within 15 working days depending on stock levels. Smaller items will be shipped within 5 working days!

Rest of the world

We can ship wordwide! For a shipping quote get in touch with us at contact@outsidegang.com and we will be able to help arrange your order.

Combined shipping

Purchasing a Homebird or Freebird and accessories – we will only charge you shipping on one item – the clever bots will calculate your fee at checkout.

Returns

We’re positive you will like your product, but if you don’t, you can return it to us within 14 days of delivery for a full refund. Send an email to contact@outsidegang.com with your name, email and order number and we will give you further instruction on how to get the product back to us.

You will need to disassemble your product and repackage it as it arrived in order for our delivery partners to collect it. If the product is returned to us in an unsellable condition we can refuse your return. So please keep all your packaging just in case! For hygiene reasons we cannot accept chopping boards that have been unwrapped, if you would like a refund but have unwrapped your chopping board, please keep your board and we will take the value of the board (£25) off your return amount. We don’t accept returns for chopping boards with moisture/water damage, so please keep your chopping board in a dry place when not in use.

Our mission

We believe in well made products which have many purposes that suit a range of lifestyles. Whether you party hard, indoors or out, we want your drinks to stay chilled while looking the bees knees.

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