Shipping
Quality control
We check each order personally to ensure it arrives to you in perfect condition.
Shipping within the UK
Shipping is £2.99 for orders under £50. Orders over £50 are free.
Shipping to Ireland
Shipping is £10. All coolers will be shipped to you within 5-10 working days depending on stock levels. Smaller items will be shipped within 2-3 working days! Hooray!
Shipping to Europe
Shipping to Europe is currently free to France, Germany and Spain. Shipping is calculated at the checkout for everywhere else. All coolers will be shipped to you within 10 working days depending on stock levels. Smaller items will be shipped within 5 working days!
Rest of the world
We can ship worldwide. For a shipping quote get in touch with us at contact@outsidegang.com and we will be able to help arrange your order.
Combined shipping
Purchasing a Homebird or Freebird and accessories – we will only charge you shipping on one item.
Returns
We’re positive you will like your product, but if you don’t, you can return it to us within 14 days of delivery for a full refund. Send an email to contact@outsidegang.com with your name, email and order number and we will give you further instruction on how to get the product back to us.
You will need to disassemble your product and repackage it as it arrived in order for our delivery partners to collect it. If the product is returned to us in an unsellable condition we can refuse your return. So please keep all your packaging just in case! For hygiene reasons we cannot accept chopping boards that have been unwrapped, if you would like a refund but have unwrapped your chopping board, please keep your board and we will take the value of the board (£25) off your return amount. We don’t accept returns for chopping boards with moisture/water damage, so please keep your chopping board in a dry place when not in use.
Refusing delivery
If you have changed your mind after placing your order, please let us know immediately so that we can cancel your order before it is shipped. If your order has already been shipped and you have changed your mind and refuse delivery, we may charge you for the full amount of shipping costs. (up to £14) This is at our digression. After all, It costs us to process, package, ships orders and have refused orders shipped back to us.
