Shipping
COVID-19 update – June 7th
Short delays on all orders. As we are a team of two and live in the same household, we are able to carry on working as normal as possible with a toddler running around! Graham packages the orders in isolation at the warehouse and passes them onto DPD to send out. We are currently dealing with a small issue out of our control, so orders are going out slower than normal. We thank you for your patience! Please get in touch if your order is urgent and we will do our best to get it to you quickly!
Quality control
We check each order personally to ensure it arrives to you in perfect condition.
Shipping within the UK
Shipping is £2.99 for orders under £25. Orders over £25 are free.
Shipping to Ireland
Shipping is £10. All coolers will be shipped to you within 5-10 working days depending on stock levels. Smaller items will be shipped within 2-3 working days! Hooray!
Shipping to Europe
Shipping to Europe is £20. All coolers will be shipped to you within 15 working days depending on stock levels. Smaller items will be shipped within 5 working days!
Rest of the world
We can ship wordwide! For a shipping quote get in touch with us at contact@outsidegang.com and we will be able to help arrange your order.
Combined shipping
Purchasing a Homebird or Freebird and accessories – we will only charge you shipping on one item – the clever bots will calculate your fee at checkout.
Returns
We’re positive you will like your product, but if you don’t, you can return it to us within 14 days of delivery for a full refund. Send an email to contact@outsidegang.com with your name, email and order number and we will give you further instruction on how to get the product back to us.
You will need to disassemble your product and repackage it as it arrived in order for our delivery partners to collect it. If the product is returned to us in an unsellable condition we can refuse your return. So please keep all your packaging just in case! For hygiene reasons we cannot accept chopping boards that have been unwrapped, if you would like a refund but have unwrapped your chopping board, please keep your board and we will take the value of the board (£25) off your return amount. We don’t accept returns for chopping boards with moisture/water damage, so please keep your chopping board in a dry place when not in use.
