FAQs

General

How long do freebird and homebird stay chilled for?

We have tested freebird and homebird and both have kept our ice icey for 16+ hours with the lid on – all of our tests actually measure 16 -18 hours! The way our insulated coolers work is, when the lid is on, the warmer air outside the cooler has a smaller chance of getting in as the insulated cooler walls and lid act as a barrier. We always tell our customers to always add ice as this will cool the air down inside, which keeps your drinks cooler for longer.

How do I keep my homebird or freebird looking it’s best?

Give your homebird or freebird a wipe down after each use to make sure any spilt drinks have been removed. It’s UV proof and tough so it can be left in the rain, sun and snow! Simply store your bamboo lid indoors or under cover when not in use. This doesn’t like the British weather!

Shipping

Where do you ship to?

We currently ship to the UK, Ireland and mainland Europe – yay! We will be adding locations so get in touch via contact@outsidegang.com if you’re not yet on the list!

How long does shipping take?

We aim to ship your product within 5-7 working days depending on stock availability.

Returns

Do you offer returns?

Yes we do, you have 14 days to fall in love but if you have changed your mind and can package your order back up in its original packaging in a perfect condition. Please email contact@outsidegang.com and we will let you know where to go from here.

 

 


Not answered your question?

Use the contact form below to get in touch, or send us a message on social media. @outsidegangshop

Our mission

We believe in well made products which have many purposes that suit a range of lifestyles. Whether you party hard, indoors or out, we want your drinks to stay chilled while looking the bees knees.

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