How long do the coolers stay chilled for?
We have tested Freebird and Homebird and both have kept our ice icey for 16+ hours with the lid on – all of our tests actually measure 16 -18 hours! The way our insulated coolers work is, when the lid is on, the warmer air outside the cooler has a smaller chance of getting in as the insulated cooler walls and lid act as a barrier. We always tell our customers to always add ice as this will cool the air down inside, which keeps your drinks cooler for longer.
How do I keep my Homebird or Freebird looking it’s best?
Give your Homebird or Freebird a wipe down after each use to make sure any spilt drinks have been removed. It’s UV proof and tough so it can be left in the rain, sun and snow! Simply store your bamboo lid indoors or under cover in a dry place when not in use. It doesn’t like the British weather!
COVID-19 Update – May 19th
All outstanding orders should be sent by mid week. Graham has been working night and day to get orders shipped. No further delays from our manufacturers! All coolers should be shipped within 3 working days. Accessories will be send next working day. If your order is urgent please let us know and we will do our best to get it to you!
Where do you ship to?
We currently ship to the UK, Ireland and mainland Europe – yay! We will be adding locations so get in touch via email@example.com if you’re not yet on the list!
How long does shipping take?
We normally aim to process your order on the next working day, but due to Coronavirus it’s taking us a little longer as we’ve had a backlog of orders to get through! We have nearly caught up, so orders will be processed within 3 working days. We use DPD who have delivered our orders at rapid speed during the pandemic.
Do you offer returns?
Yes we do, you have 14 days to fall in love but if you have changed your mind and can package your order back up in its original packaging in a perfect condition. Please email firstname.lastname@example.org and we will let you know where to go from here.
Not answered your question?
Use the contact form below to get in touch, or send us a message on social media. @outsidegangshop